Exchange, Return and Refund Policy (Domestic and International Orders)
All our products go through rigorous quality checks before every dispatch, and as a general rule we do not accept returns or exchanges. However, for Domestic Orders only, we are happy to review any concern a customer raises with us on an exceptional, goodwill basis, as set out below. This exception does not apply to International Orders.
Raising a Return Request (Domestic Orders)
- Email us at contactus@indusethnics.com within 2 days of receiving your package, clearly stating the reason for your return. Please wait for our acknowledgement before sending the product back to us this helps us track your return and understand any gaps on our end.
- Once you receive our acknowledgement, return the product to: S-3, Sarthak Mall, Sargasan Cross Road, Gandhinagar – 382421, Gujarat, India.
- To be eligible for a return, the product must be unworn, unused, unwashed, and in its original condition, with the original tags, packaging, and all accompanying items (including the retail box) intact, and accompanied by a receipt, invoice, or other valid proof of purchase (your order confirmation email is sufficient). Products that show signs of use, alteration, or damage after delivery, or that are missing their original tags, packaging, accompanying items, or proof of purchase, will generally not be eligible for a refund, store credit, or exchange; we may, at our sole discretion, make an exception to this in specific cases.
- On receiving and inspecting the returned product, you may choose one of the following: (a) an exchange for another product, (b) a credit note for the value of the returned product, or (c) a refund of the applicable amount to your original payment method, processed within 10-12 working days. If you choose an exchange and the replacement product’s price differs from the original, the difference will either be collected from you or issued as a credit note, as applicable.
- Return shipping charges are non-refundable, and you will be responsible for the shipping cost of returning the product to the above address.
Not Eligible for Cancellation, Return or Exchange
- Customised or specially serviced orders, including sarees on which fall and pico have been done.
- Products purchased during a SALE period using a sale discount.
(This exclusion applies to customer-initiated returns for reasons other than damage, defect, or an incorrect item shipped – see “Damaged, Tampered or Incorrect Deliveries” below, which applies regardless of these exclusions.)
International Orders
- Exchanges and returns are not available for International Orders.
- An International Order may be cancelled only if it has not yet left our premises. Where a refund applies, it will be processed within 15-20 working days of approval, after deducting the applicable actual transaction/payment-processing charges, which may be up to 5% of the total invoice value.
- If, for any reason (including customs refusal, an undeliverable address, or refusal of delivery), the package or product is returned to us in transit, the customer will be responsible for all associated return shipping charges, customs duties, freight, and any other related costs.
- Any import or customs duties applicable to an International Order must be paid by the customer within 2 days of the package arriving in the destination country. If these duties are not paid and the package is destroyed, abandoned, or otherwise disposed of by customs, no refund will be provided.
- If an incorrect shipping address provided by the customer requires the shipment to be redirected, re-initiated, or reprocessed, all resulting additional charges will be borne by the customer.
Damaged, Tampered or Incorrect Deliveries
This applies to both Domestic and International Orders, and to customised, specially serviced, and sale-priced products alike. If your package appears to be in poor condition, tampered with, or damaged before delivery, please refuse to accept it and return it to the delivery person. Alternatively, contact our customer care at +91 9979634164 or email contactus@indusethnics.com with your Order ID. We will arrange a replacement at no additional cost, subject to availability; if a replacement is not available, we will refund the full amount paid. Please ensure the original product tag and packaging remain intact when returning any such product to us.